Able Aide logo

NDIS Service · Able Aide Pty Ltd

Specialist Support Coordination

Specialist support coordination for NDIS participants with complex needs, high-risk situations, or significant barriers to accessing supports.

Support coordinator helping an NDIS participant in the community

About this service

Specialist Support Coordination (Level 3) is for participants who require intensive coordination due to complex needs, high-risk circumstances, or significant barriers in their support environment. Our specialist coordinators have the experience to navigate multi-agency situations, crisis periods, and intricate service systems.

Able Aide works collaboratively with hospitals, justice and housing services, allied health teams, and families to stabilise supports and achieve sustainable outcomes.

How Specialist Support Coordination supports you

  • Complex case expertise

    Experienced coordination for participants with psychosocial disability, complex health needs, or involvement with multiple systems.

  • Crisis and transition support

    Coordination during hospital discharge, housing transitions, and periods of heightened need.

  • Multi-agency collaboration

    We liaise with health, mental health, housing, and community services to align supports around the participant.

  • Reduced support breakdown

    Proactive monitoring and problem-solving to prevent service gaps and support failures.

Who this service is for

  • Participants with Specialist Support Coordination funding in their NDIS plan
  • Participants with complex needs requiring intensive coordination
  • Hospital discharge teams needing NDIS coordination for transitioning participants
  • Support coordinators seeking specialist backup for high-complexity cases

What's included

  • Intensive support design and implementation
  • Complex stakeholder and multi-agency liaison
  • Risk assessment and mitigation planning
  • Crisis response and support stabilisation
  • Specialist reporting for plan reviews and external agencies
  • Coordination with clinical and allied health teams

How it works

  1. Complexity assessment

    We review the participant's situation, existing supports, and risks to develop a specialist coordination plan.

  2. Stakeholder mapping

    Identify all agencies, providers, and informal supports involved and establish communication protocols.

  3. Intensive coordination

    Regular contact, case conferences, and active problem-solving to maintain stable, effective supports.

  4. Step-down planning

    As stability improves, we transition coordination intensity appropriately and document outcomes.

Related NDIS services

Many participants combine specialist support coordination with other supports from Able Aide. Explore related services below or view our full service list .

New to the NDIS? Read our NDIS guide or contact our team to discuss your plan.

Frequently asked questions

When is specialist support coordination funded?
The NDIA funds Specialist Support Coordination when a participant's complexity requires specialist coordination beyond Level 2. This is assessed by the NDIA based on individual circumstances.
Can hospitals refer directly for specialist coordination?
Yes. Hospitals and discharge planners can refer participants to Able Aide at referrals@ableaide.com.au. We prioritise urgent discharge coordination enquiries.
How is specialist coordination different from Level 2?
Specialist coordination is higher intensity and designed for complex situations — such as multiple agencies, high risk, or significant barriers — requiring specialist skills and more frequent intervention.

Refer for specialist support coordination

For complex cases and hospital discharges, contact our coordination team. Urgent referrals are prioritised within one business day.

Refer a participant Email our team Contact us

Ready to get started with Specialist Support Coordination?

Refer a participant online or call 0435 039 110. Our team responds within one business day.

Make a referral