Complaints & Feedback
Your experience matters. If something hasn’t felt right, we want to hear about it.
We handle all concerns with respect, confidentiality and without judgement.
Provider No.: 4050173180
How we handle complaints
Able Aide follows the NDIS Code of Conduct and NDIS Practice Standards.
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1. You tell us your concern
Phone, email, form or writing. You can remain anonymous.
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2. We acknowledge your complaint
We confirm we’ve received your concern and explain the next steps.
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3. We review the issue fairly
We gather information respectfully. You may have an advocate or support person.
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4. We provide a clear outcome
We explain findings and any actions to improve or resolve the issue.
Submit a complaint or feedback
Share as much or as little detail as you feel comfortable with.
If you’re not satisfied
You can also make a complaint directly to the NDIS Commission.
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
We’re here to listen
Whether a complaint, concern or compliment — your voice matters.
Talk to our team