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For referrers · Able Aide Pty Ltd

Refer a participant to Able Aide

Support coordinators, hospitals, allied health professionals, families, and plan managers — refer participants for plan management, support coordination, recovery coaching, and disability supports across western Melbourne.

Support Coordinators Hospitals & discharge planners Allied health professionals GPs & medical practitioners Families & carers Plan managers

Why refer to Able Aide?

  • Registered NDIS provider

    Able Aide Pty Ltd is a registered provider for plan management, support coordination, specialist coordination, recovery coaching, and core supports.

  • Western Melbourne expertise

    Deep knowledge of local providers, community services, and the Wyndham service landscape.

  • Responsive communication

    Dedicated email inboxes for referrals, plan management, and support coordination with clear response commitments.

  • Integrated services

    Refer participants for multiple services from one provider with coordinated internal communication.

  • Referrer-friendly process

    Simple referral form, clear updates, and a single point of contact throughout onboarding.

  • Person-centred approach

    Every participant's goals, preferences, and choice and control guide our service delivery.

Referral process

  1. Submit your referral

    Complete the referral form below or email referrals@ableaide.com.au with participant details, requested services, and urgency level.

  2. Acknowledgement within one business day

    Our intake team acknowledges every referral within one business day and assigns it to the appropriate service line.

  3. Initial contact and eligibility check

    We contact the referrer and/or participant within 2 business days to confirm NDIS plan details, service availability, and next steps.

  4. Service agreement and onboarding

    Once confirmed, we complete service agreements, introduce key contacts, and commence supports according to the agreed timeline.

Our response time commitments

Milestone Timeframe
Referral acknowledgement Within 1 business day

Every referral receives a written acknowledgement with a named contact.
Initial follow-up Within 2 business days

Our team contacts the referrer or participant to discuss needs and availability.
Urgent referrals Same business day

Hospital discharges and crisis referrals marked urgent are prioritised for same-day contact where possible.
Service commencement As agreed at onboarding

Commencement timelines depend on service type and availability. We provide clear dates at onboarding.

Referral form

Complete the form below or email referrals@ableaide.com.au . We acknowledge all referrals within one business day.

Referral FAQ

Who can refer a participant to Able Aide?
Support coordinators, plan managers, GPs, allied health professionals, hospitals, schools, support workers, and family members can refer participants. Participants may also self-refer.
What information do I need for a referral?
We need the participant's name, contact details, NDIS number (if available), requested services, location, and any urgency notes. Additional clinical or plan information helps us respond faster but is not always required for initial contact.
How quickly will Able Aide respond to my referral?
We acknowledge all referrals within one business day and aim to make initial contact within two business days. Urgent hospital discharge referrals are prioritised for same-day contact where possible.
Can I refer for multiple services at once?
Yes. You can select multiple services on the referral form. Our intake team will coordinate onboarding across service lines.
Does the participant need to have NDIS plan funding for the service?
Yes. Services are delivered in accordance with the participant's NDIS plan funding. If funding is not yet confirmed, we can still discuss options and assist with planning.
What if the participant is not in my local area?
Our primary service areas are Melbourne's western suburbs including Tarneit, Werribee, Point Cook, Hoppers Crossing, and Wyndham Vale. Contact us to confirm availability for other locations.