Support Worker Guide
How to choose the right support worker and build a respectful, consistent support match.
What to look for in a support worker
- Safety and screening: appropriate checks and safe practice
- Communication: calm, clear and respectful
- Consistency: reliable scheduling and minimal sudden changes
- Respect for routines: works with the participant’s preferences and pace
- Cultural understanding: respectful support that fits the household
Questions you can ask
- “What experience do you have with supports like mine?”
- “How do you handle changes or unexpected situations?”
- “How do you communicate with families and coordinators?”
- “What times are you consistently available?”
Matching matters
A good match reduces stress and makes supports feel smoother. If a match isn’t right, it’s okay to ask for change—support should feel safe and respectful.
If you’d like to understand our approach, see Personal care & daily living or Community participation.